Anglia Research Services Limited – Privacy Notice (Updated 2025)

This Privacy Notice explains how Anglia Research Services Limited (“we”, “our”, or “us”) collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are
Anglia Research Services Limited includes Anglia Research, Wolsey Probate, Books for Memories, and Forensic Genealogy USA. Our registered address is 6-8 Museum Street, Ipswich, Suffolk, IP1 1HT.

2. Personal Data We Collect
We collect and process the following categories of personal data:
• Identity data (e.g., name, title)
• Contact data (e.g., address, phone number, email)
• Biographical data (e.g., family relationships, dates of birth, death certificates)
• Technical data (e.g., IP address, browser type, device information)
• Employment or financial information where relevant to services provided
• Special category data (e.g., health data) only where explicitly necessary and with your consent

3. How We Collect Data
We collect personal data:
• When you contact us directly or submit an enquiry
• From third parties (e.g., probate clients, legal representatives, local authorities)
• Through use of our website, including via cookies and analytics tools

4. Lawful Bases for Processing
We rely on the following lawful bases under UK GDPR:
• Performance of a contract
• Legal obligation
• Legitimate interests (e.g., to deliver services, protect our business)
• Consent (e.g., for marketing or sensitive data)

5. Use of Your Data
We use your data to:
• Provide and manage our services
• Communicate with you regarding our services
• Process claims and conduct genealogical research
• Fulfil legal or regulatory obligations
• Improve our services and website functionality

6. Sharing Your Data
We only share your data where necessary and in accordance with UK GDPR. This may include:
• Our staff and consultants
• Government Legal Department, Duchy of Lancaster, or asset custodians
• Solicitors, financial institutions, and probate professionals
• Service providers (e.g., IT and storage providers)
Data is only transferred outside the UK where suitable safeguards are in place, such as adequacy decisions or Standard Contractual Clauses (SCCs).

7. Data Security and Retention
We employ physical, technical, and organisational measures to safeguard data. We retain personal data for as long as necessary:
• Client files may be retained up to 12 years for continuity
• Marketing preferences and contact details are reviewed regularly

8. Your Rights
You have the right to:
• Access your personal data
• Correct inaccurate data
• Request erasure of data
• Object to or restrict processing
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)
Requests can be sent to: emma.mullock@angliaresearch.co.uk

9. Cookies and Website Data
Our website uses cookies and tracking tools (e.g., Google Analytics) to improve performance. You will be asked to accept or reject non-essential cookies upon visiting the site. IP addresses may be recorded to detect fraudulent activity and ensure website integrity.

10. Marketing and Communications
We will only send you newsletters and marketing materials if you have opted in. You can update preferences or unsubscribe at any time.

11. Media Consent
Where you have provided photos, videos, or audio content, we will only use these with your written consent and for the agreed period (normally 10 years). You can withdraw consent at any time.

12. CCTV
CCTV is used at our Ipswich office for crime prevention and security. It may capture images of staff, clients, and visitors. Footage may be shared with authorities where legally required.

13. Job Applicants
If you apply for a job with us, we will process your data as outlined in our Job Applicant Privacy Notice.

14. Updates to This Notice
We may update this notice periodically. The latest version will always be available on our website. Significant changes will be notified by email or post where appropriate.

15. Contact Us
Data Protection Officer: Emma Mullock Email: emma.mullock@angliaresearch.co.uk Post: Anglia Research Services, 6-8 Museum Street, Ipswich, Suffolk, IP1 1HT