To keep this page within usable limits, we have omitted our more specialist researchers and overseas representatives. However, many of our people are pictured below. For information about our case managers and other staff who deal directly with beneficiaries, please visit the case managers' page.
Peter Turvey, member of AGRA
The standards of accuracy, thoroughness and integrity that Peter set when he founded Anglia Research still shape and define the company today.
He started working as a professional genealogist in the 1970s, researching pedigrees as far back as the 12th century, but also specialising in modern research. His knowledge and abilities were soon recognised and he became the chief agent for two charities that reunited adoptees with their birth parents. Other activities included working on a large number of successful German-Jewish land reparation cases.
His scrupulous approach meant that he excelled at probate research, where success after success led to this fascinating work becoming the company’s mainstay. Anglia Research has continued to grow, both in size and reputation, ever since.
Maintaining professional standards is of utmost importance to Peter. He has consistently declined to take part in the BBC’s Heir Hunters series, which he believes undermines client confidentiality and attracts amateurs into a field where experience and integrity are crucial. However, Anglia Research does cooperate with high-quality TV programmes and other productions, and the firm's researchers have been heavily involved with many episodes of the BBC's Who Do You Think You Are?
Peter is a member and former chairman of the Association of Genealogists and Researchers in Archives (AGRA) and bound by its strict code of ethics. He has served as chair of AGRA’s board of assessors, and as a lecturer and tutor at the Institute of Heraldic and Genealogical Studies (IHGS) and other institutions.
He is also an accredited expert witness, a long-standing member of the Association of Professional Genealogists and a chess-playing, crossword-solving marathon runner – who still finds the challenge of tracing families as exciting now as he did all those years ago.
Peter holds a current paralegal practising certificate and is regulated by the PPR.
Peter's articles: The history behind your birth certificate, Is cheating by heir hunters the real reason BVD stopped will searches? Together again, Hooked on history, AGRA accreditation - what it means and why it matters, Britain alone, The case history of Anne Meredith, The case history of John Osborn, The secret to instructing probate research.
Carolyn Lord, BA (Hons) Solicitor
Commercial and Compliance Director
Carolyn has been a practising solicitor since qualifying in 1992. Having co-owned and managed a nationally renowned commercial firm, she brings her experience of both legal practice and business to Anglia Research.
An active university governor, upholding standards of probity and public accountability are areas of particular concern to Carolyn. Since the late 1990s she has been a member of various statutory panels which make recommendations on local government operation. She was lay chair of the Standards Committee of the West Yorkshire Passenger Transport Authority and is now the Independent Person to the West Yorkshire Combined Authority with responsibility for standards.
Carolyn's first degree was in history and English literature and she enjoys her involvement in the detailed genealogical work of Anglia Research, where the past is revisited in order to transform the lives of clients in the present day.
Carolyn's articles: The value of clarity, Clarity all year round, The dark side of probate research.
Kelvin Smith, BA (Hons)
Kelvin Smith joined Anglia Research early in 2015, having spent the whole of his working career with The National Archives, retiring in 2007 as records management consultant and head of the accessions management unit.
His specialisations include records appraisal and archiving, records management standards and the promotion of records management in government.
A regular presenter at conferences, workshops and seminars, Kelvin drafted the Lord Chancellor’s Code of Practice on the Management of Records under Freedom of Information and has published a number of books, as well as undertaking frequent assignments in developing countries on behalf of the International Records Management Trust. He is currently honorary secretary of the Association of Commonwealth Archivists and Records Managers.
With his network of international contacts and vast knowledge of archival resources in the UK and across the British Commonwealth, Kelvin helps to further extend Anglia Research’s global reach, whilst also providing the company with records management advice and operational recommendations.
Kelvin's website articles: Records management - planning for disaster, Digitising records - making an informed choice.
Eileen Butcher, member of AGRA
Area Team Leader
Before running her own successful genealogy company, Eileen was a complex caseworker for the Department for Work and Pensions, and also worked for many years in the local studies department of Manchester Central Library. Anglia Research was delighted to headhunt her and acquire her knowledge and expertise, especially in relation to the north of England.
Eileen regularly conducts research for the UK and US versions of Who Do You Think You Are? She appeared in the 2011 episode with Sebastian Coe, the 2013 episode with Minnie Driver and the 2014 episode with Sheridan Smith. More recently, she has worked on The Secret History of My Family, aired on the BBC in 2016.
Eileen's interviews and articles: How genealogy and oral history can help vulnerable clients, When a small act of kindness makes a world of difference, The long shadow of the workhouse, Behind the scenes at WDYTYA?, Family history changes lives.
Dear Eileen, I appreciate the time, work and research involved in this estate and the expertise of yourself and Anglia Research in bringing it to closure. My thanks to you for your help in explaining the progress and research involved both by letter and telephone. When I have telephoned with an enquiry I have appreciated your prompt answers and friendly attention to my questions. Please pass on my thanks to all involved at Anglia Research.
— Chris Ginn
We are so grateful to Eileen for contacting us as my father had been missing for over 30 years. We never thought we would find out what had happened to him, as we believed he was under a police protection service. I can only say that without Eileen contacting us I don't suppose we would have ever known what had happened to our father, for this we will always be thankful. Eileen really was amazing, both professional, compassionate and considerate.
— Names withheld by request.
Hi Eileen, many thanks for the explanation, it all makes sense now. I am very pleased with the help from yourself as a representative of Anglia Research and the way you have answered my many questions.
— Kelvin Leese
Dear Eileen, well done! You did it! Just to say I've got my cheque and many thanks for your continued perseverance!
— Name withheld by request.
Hello Eileen, I am writing to express my family's appreciation for all the work you did with respect to connecting our family to the estate of Louisa West. You have been extremely diligent, informative and professional.... I would like to thank you for all of your hard work.
— L McLaughlin, Ontario, Canada
You can read another testimonial here.
Phone: 01704 518964
Dr Lisa Hill, BA (Hons) MA PhD
The most interesting aspect of my work is listening to people’s stories. Sometimes they can beat a Dickens novel with their twists and turns and coincidences. They’re fascinating and, because so many of them involve people losing touch with one another, they’re often also very moving. However, because of the nature of my job, I’m not just a passive listener, I’m engaged in the story, filling in all the details through research and tieing up the loose ends. I'm a firm believer that knowing and understanding the past helps to heal it.
Lisa joined Anglia Research in 2007. Originally from California, now residing in England, she comes from a strong research background, having worked as a research analyst of the California commercial property market, a freelance researcher of copyright law, and studied for a PhD in Literature at the University of Essex.
Beyond the UK, her genealogical specialities are the United States, Canada and the Caribbean.
Lisa holds a current paralegal practising certificate and is regulated by the PPR.
Lisa's interviews and articles: An interview with our specialist Caribbean probate research team, As a genealogist, it's my job to ask questions, Shutting the workhouse door, Our work for the public sector: the Mary Torrance case.
I have instructed Dr Lisa Hill on many occasions and have always been impressed by her efficiency and expedition in dealing with my cases. She is friendly, professional and always helpful. I would not hesitate to instruct Dr Hill again and would certainly recommend her services to my colleagues and clients alike.
— Teresa Callender, Ashtons Legal
In most fields of expertise there is a stand out performer. In her field, this is Dr Lisa Hill. I am a member of STEP, and a private client lawyer of many years standing. Usually I am the objective professional. The death of a hitherto unknown relative, followed too closely by my brother, changed that. Dr Hill was the objective professional, but more than that, she clearly cared about what she was doing, she found relatives that another firm couldn’t, and treated my sister in law, and me, with compassion that was at the time very much needed. She is my “go to” person in the industry.
— David Endicott TEP, Managing Director Spratt Endicott
It has been a pleasure to work with you on establishing the beneficiaries for my cousin's estate. Many thanks again for your skilled assistance, expertise and attention to detail.
— Best wishes, Jan
Phone: 01473 384806
Terry Bridger, MScGen BA (Hons) AdDipELH
With almost 40 years' experience as a genealogist, family historian and historical researcher, Terry is frequently published in specialised genealogical journals and in 2013 was a recipient of the Di Harding Award. Between 2014-16 she was a technical researcher for a local history book published by a notable local historian.
Her academic qualifications include a masters degree in genealogical, palaeographic and heraldic studies (MScGen), a BA (Hons) in history with heritage studies, and a variety of post-graduate qualifications from the universities of Oxford and Strathclyde encompassing social, economic and local history.
Terry joined Anglia Research from a background in archival and transcription project management in the professional, academic and voluntary sectors. Outside work, she is currently involved in several ancestral preservation initiatives, consanguineous DNA research, and authoring a variety of specialist genealogical guides.
Her geographical area of expertise is southern England. Genealogically her specialist areas are in Jewish and Welsh research, as well as higher-order multiples (triplets and more). She is known for her sensitive approach to the bereaved she visits on behalf of the company, and for her genuine passion for family history.
Terry holds a current paralegal practising certificate and is regulated by the PPR.
Terry's articles: A genealogist of distinction, Reclaim the records – a major new resource for genealogical research in the USA, "And people think I have a safe office job", Relative success, A lifeline to independence, The case history of Jacob Marks.
Graham Underwood, LLB (Hons)
A law graduate of the University of London, where he was awarded the Butterworth and Blackstone prizes, Graham served as a police officer for over 30 years, rising to the rank of inspector.
In 2008 he was awarded the Chief Constable's Commendation for “sustained dedication, commitment and outstanding contribution to the successful implementation of neighbourhood policing”.
Now with Anglia Research, Graham applies his tenacity and vast experience in order to solve the most complex probate genealogy cases.
Graham holds a current paralegal practising certificate and is regulated by the PPR.
Graham's articles: All in a name, Our work for the public sector: the Patricia Goody case.
I received my cheque and have deposited it with my bank here in Texas. I just wanted to thank you so very much for the way you handled this. To think our grandfather died all that time ago and we are now receiving something from his estate. What a nice unexpected surprise.
Thank you so much for this and for your help. Who says that we Brits can’t do customer service! You have been really amazing. Thank you once again for your help and kindness.
Many thanks for your email and for the swift and thorough response which I have to say has come as a surprise to me. Well done!
— D. Campion, Director, Humfrys & Symonds Solicitors
Family tree received thank you. Most interesting. Cheque banked this morning – a welcome boost to my pension. Thank you again for making this all possible.
— M. Piper
Dear Graham, thank you for all your help with my family tree its opened up a whole new chapter in my life I have connected with long lost family members.
— S. Gibbons
Phone: 01473 384808
Oliver Howard, BA (Hons)
I enjoy the mental challenge of the more difficult cases – the cases that require visits to local register offices, data sets that we wouldn’t normally use and a bit of thinking outside the box.
With a long-standing interest in history and genealogy, Oliver joined Anglia Research after he graduated from the University of Essex with a first-class degree in politics in 2002. He remains one of our longest serving case managers. His head for problem solving and analysis makes him ideally suited to the role.
Oliver holds a current paralegal practising certificate and is regulated by the PPR.
Oliver's interviews and articles: Buried in the marriage register, The digitising decade.
Dear Mr Howard,
Please accept my thanks for your help distributing the letter to my ‘lost cousins’ that I forwarded to you. Two have already contacted me so far, so I'm already learning new things about my ‘lost family’. Many thanks also for the help Anglia Research have given me and my family in sorting out the affairs of the late deceased. I would certainly recommend your firm to other people involved in choosing which ‘Heir Hunter’ to represent them.
— J E Dowe
I'm not sure if it is 'the done thing' in these circumstances but I would like to thank you and your associates for all the hard work that went into this case which resulted in my receiving a cheque last Friday. Very many thanks.
— M Austin
I and my siblings were not aware of an uncle passing away without any sort of Will on file. I had not seen him since I was a child about 45 years ago. So it was a surprise when we were contacted by Anglia Research. They dealt with the claim quickly and efficiently and put me in touch with a Solicitor. It's always sad when someone passes away on their own but from what I remember, our Uncle would have been pleased that the money he left has helped my family have an enjoyable Christmas. This would not have happened without the "out of the blue" contact from Oliver Howard. So thank you from all of us.
— Angie Evans
Dear Mr Howard,
Thank you very much for sending me the information gathered by you during your research. I would also like to say a very big thank you for your firm's professionalism in making extensive investigations into the extended remaining family of the late Brian Frank Phillips, Anglia Research has acted in a most honest & upfront way.... Once again many, many thanks.
— Ivor G Ellis
Thank you so much for your prompt replies to any question that I asked. All done in a courteous and polite way, which seems to be a dying art these days.
— Name withheld by request.
Phone: 01473 344947
I like talking to beneficiaries and listening to their family stories, particularly people who have migrated overseas – they often enjoy hearing a British accent and talking about their past. I also enjoy liaising with our extensive network of specialist research agents around the globe.
Alex joined us in 2005. He was formerly a director of gilts trading at HSBC in London, having worked in financial markets at the bank for 24 years.
“I would say that my previous role attuned me to working quickly and accurately in a very competitive environment,” he says. “But then again, a city trading background may not have great PR value these days!”
Alex holds a current paralegal practising certificate and is regulated by the PPR.
Alex's interviews and articles: A day in the life of a case manager.
I was contacted by Alex Horrod regarding my brother who had passed away. Sadly I did not know this fact as I had not had any contact with my brother for a number of years. Alex handled a difficult situation with tact and diplomacy. He was very understanding and patient whilst I came to terms with the information he gave me. I have had quite a few telephone calls and emails from Alex over the past couple of months and he has been very sympathetic. He had to ask me some difficult questions, but always gave me time to think about my replies. I have been very impressed with Anglia Research as a company and they have been very reliable and efficient.
— Name withheld by request.
Phone: 01473 226846
I have been with Anglia Research for over a decade and watched it expand over the years. We have a really good work force who all get on well with each other.
With 14 years’ experience as a probate researcher, Rachel's technological expertise, attention to detail and love of genealogy mean that she can piece together a family tree from the smallest of clues.
“My previous job involved working in care homes with the elderly,” she says. “I used to love hearing the stories they told about their experiences, so when this job opportunity came along I snapped it up.”
Rachel holds a current paralegal practising certificate and is regulated by the PPR.
Looking at the family tree, I can see what a hugely difficult task you were set. It must be quite unusual for a family to die out completely in the third generation... And then to have to go back to Jane Wilson & George Whateley's huge family – you must have been totally daunted! But you have done a wonderful job on it, and given us a lot of really useful information. Thank you so much.
— Marjorie-Anne Howe
Phone: 01473 384805
Matthew Boardman, BSc (Hons)
I can’t pinpoint one area of genealogy that interests me more than others. I genuinely enjoy the whole lot. However, I like the challenge of starting a new case with very little information – you can never predict in advance the depth of research that each case will require. Speaking with a wide variety of characters on a daily basis also makes me smile.
Matthew spent many years conducting research and analysis for intelligence units within the Metropolitan Police, including working for the royalty protection team.
“Apart from the qualities required for research, I think it’s important for a case manager to be approachable, open and straightforward,” he says. “I hope any potential beneficiaries I work with will feel able to contact me at any time.”
Matthew holds a current paralegal practising certificate and is regulated by the PPR.
Matthew's articles: Finding family for Daisy.
Dear Mr Boardman
I am writing to thank you very much indeed for all the work you have carried out on my behalf in respect of the estate of my cousin... I have, in the past, seen programmes about the work of firms such as yours on the television, but never for a moment expected to be in a position to be contacted by one! This has been a new experience for me, and you have made the whole process extremly straightforward, for which I am very grateful.
I want to take the opportunity to thank you and Matthew Boardman for the very pleasant collaboration over the administration of this estate in recent months. It was a pleasure to work with you both. Everything was handled with great care and professionalism and the many complexities of tidying up the estate were, it seems to me, handled in a smooth and efficient way.
— Graham Mather
I received cheque/monies. Thank you and the team for your hard good work.
— D Anderson
Phone: 01473 344942
Christopher Ferry, BA (Hons)
There are two main aspects to my job. The first is meeting the problem-solving challenge of putting together an accurate family tree as fast as possible from just a name and date of death. The process at this point does not show anything but the facts of the bloodlines. It is only when you contact the relatives that you are able to change the ‘facts’ into real personalities with the stories they tell. It’s at this point that the second aspect of a case manager’s work kicks in. It’s very much a gear change, because it’s imperative to take time to deal openly and sensitively with potential beneficiaries.
Christopher used his business economics degree to achieve success in management before joining Anglia Research and rising rapidly to his current position.
He holds a current paralegal practising certificate and is regulated by the PPR.
Christopher's interviews and articles: How can something as big as a house be missed from someone’s estate? 100 lost heirs, Explaining the family tree verification process, The case of the unlawfully disturbed urn.
We write this letter in grateful thanks to Chris Ferry of the Ipswich office of Anglia Research and to apprise you of your colleague's work ethic and attention to detail. Chris has at all times been courteous, knowledgeable and helpful to a fault. Without his sterling efforts and continued input and help we would not have been able to achieve the result we did.
— Sue Bowles
I would just like to thank you for all the work you have done in processing my case. Although the money did not amount to a great deal, I am sure that the effort you put into this case was no less than if it had been a vast fortune.
The tracking of my family tree was particularly satisfying and I would just like to thank you again.
— M Sammons
Dear Mr Ferry
On returning from holiday last Friday I was delighted to find waiting for me a cheque for £499.71.... Finding myself one of the beneficiaries from the estate... came as a complete surprise to me and I am now writing to thank you for "tracking me down", which has resulted in me receiving this money.
Thank you also for all the information which you have very kindly given to me regarding several members of my family tree.
— J Lipscombe
Phone: 01473 344944
Georgia Fenn, CertHE
Assistant Case Manager
When dealing with beneficiaries, I aim to make the process as easy and accessible as possible. I very much enjoy speaking with people from all walks of life and hearing their family history – it brings our research to life.
In her previous role, Georgia was a commercial finance broker. Her love of genealogy and her administrative skills brought her to Anglia Research, where her warm, commonsense approach helps her guide beneficiaries through the process of building a successful kinship claim.
Ellicia Petersen, BA Hons
Assistant Case Manager
Ellicia has a passion for genealogy, an eye for detail and a first class degree in classical civilisation from the University of Roehampton. Before joining Anglia Research, she worked in the special risks sector writing reports assessing the threat posed by buried unexploded WW2 bombs on modern day construction sites.
Mike Lowe, BA (Hons)
Mike took early retirement as assistant director of the Border and Immigration Agency, but couldn’t resist a return to employment when headhunted by Anglia Research.
With over 30 years' immersion in complicated family arrangements, sensitive relationships, complex legislation, detailed investigations, international contacts, team leadership and tactical and strategic management, he sets the professional standard for our regional activities and international relationships.
Mike’s degree studies in Russian and European affairs, plus the extended times he spent there, make him the natural choice to liaise with our agents in Eastern Europe.
Mike holds a current paralegal practising certificate and is regulated by the PPR.
Mike's articles: When families fall apart, Applying to the Court of Protection to change an existing will, Locating relatives likely to be affected by a statutory will application.
The kindness and consideration you have demonstrated to my sisters, and the efforts you have made on behalf of my family, are nothing short of exemplary. As such, I wanted to write and personally express my deep appreciation and gratitude for everything you have done; you have continuously gone above and beyond your call of duty for this family and for that, I will be forever thankful. We are very fortunate to have you handling this matter.
— Debra D.
You have done a great service to me and my family. Thank you.
— Robin Hoyle Baker.
Phone: 01704 518960
Kadean Vendryes, JP
I thoroughly enjoy trying to solve the mystery of each case, which always has a unique story. On the one hand, it’s sad to have to inform relatives that the case subject has passed away, sometimes years ago, but it is rewarding beyond one’s imagination to see the closure it brings when relatives have been searching for their loved ones for years upon years.
The beneficiaries are so appreciative of the research done by our team, even beyond the inheritance that they stand to gain.
Kadean is a justice of the peace and a former banker based in Kingston, Jamaica. She is also a licensed realtor, with qualifications in land and business law.
A keen genealogist, she will soon be in her fourth year with Anglia Research, helping to ensure that when members of the Caribbean diaspora die intestate in the UK, their relatives in Jamaica, or elsewhere in the Caribbean, receive their rightful inheritance.
Her in-depth knowledge of local archives, as well as of the diverse cultures and ethnicities of the region, make her input invaluable.
To find out more about Kadean's role, read this interview with our Caribbean probate research team.
Kay Morgan, BA (Hons) MBA
Kay has a master's degree in business administration from Warwick Business School, University of Warwick.
It was her love of genealogy, coupled with her desire to reunite assets with their rightful owners, that attracted her to Anglia Research. Before coming to us, Kay was founder, owner and employer of her own service sector business. She has also worked as an adviser to a range of manufacturing and service sector businesses, and latterly as a senior executive responsible for a large chain of business to business outlets.
Determined – and with a passion for tasks that offer a challenge – in 1991 Kay undertook the dangerous and difficult trek to the summit of Mount Kilimanjaro in Tanzania, the world's highest free-standing mountain at 5895 metres.
Kay holds a current paralegal practising certificate and is regulated by the PPR.
Kay's articles: A past full of secrets, Irish genealogy: missing records and amazing memories, A question of identity.
In a relatively short period of time after Kay contacted us, my siblings and myself received an inheritance connected to our mother who passed away more than 30 years ago. Anglia Research managed to trace my mother from Northern Ireland to Canada, find us and distribute my mother's brother's estate. Thank you so much for your hard work and tenacity.
— I Auer, Ontario, Canada
Whilst being very wary of your initial contact regarding a possible inheritance, there are all too many scams these days, I made a series of enquiries into your organisation to satisfy myself of your legitimacy in this field before agreeing to proceed, although I admit, still with some reservations.
What followed was a reassuring & professional service guiding me through this unfamiliar process from Kay Morgan of Anglia Research, following on seamlessly through probate with Diane Yarrow-Smith.
Each stage was appropriately documented & explained together with agreement of eventual commissions, including details of estate & probate expenses, as the procedure unfolded, concluding in 23 relatives proportionally inheriting monies from an estate they originally knew nothing about.
I believe my experience represents a standard which other companies should aspire to emulate & do not hesitate in recommending your services to others who may find themselves pondering a similar situation in the future.
— David Welton
I would like to express my grateful thanks to Kay Morgan for her sheer dedication in obtaining... the inheritance of my late husband's uncle. Presented with evidential difficulty in Ireland, Kay persisted and the funds were released.
I was also very impressed by the probate which was handled very efficiently by Sue Underwood of Wolsey Probate. As I work for a very well established legal company in Devon I know how lengthy this process can be.
— M O'Meara
It did not seem right to me to take this money without giving a proper thank you to those like yourself who did all the hard work. I have attached a copy of a receipt of a donation to St Andrews Hospice.... In case you are unable to read the receipt it says ‘For Kay Morgan and staff at Anglia Research in memory of R Murphy’.
— C Craig
Phone: 01704 518963
Michelle qualified as a legal executive in 1999. When she came to Anglia Research in 2011, she brought with her an enviable array of administrative and research skills gained over a decade’s work in the criminal justice system and the Home Office.
Her practical approach to problem solving makes her a welcome addition to the team at our Southport office, where she combines her skills with a long-standing interest in genealogy.
Phone: 01704 518968
Administration Support Officer
Sarita has many years’ experience as a legal secretary. When she came to Anglia Research in 2015, she brought with her a wide range of communication and administration skills. Her calm and collected demeanour makes her a welcome addition to the team at our Southport office.
Imogen Benneworth, BA (Hons)
I actually love all aspects of my work, but ‘hearing’ people smile when they find out they’ve got family they never knew existed is most rewarding.
Imogen joined Anglia Research in 2014 as a trainee probate genealogist. A Russian and French graduate from the University of Birmingham, she has several years’ experience working in the legal arena, specialising in personal injury litigation and legal costs – roles in which she developed strong analytical and communication skills.
Imogen's articles: The historical research behind TV series A House Through Time, Our work for the public sector: the Gerald Howell case, A house through time.
Just to say that Imogen has been such a godsend to us in our research.... The proposal we’re sending off this evening would have been a shadow of itself without her contribution, so, an enormous thank you from all of us here. And, if things develop I hope you wouldn’t mind us being in touch again, or indeed for similar projects.
— Twenty Twenty TV (a Warner Brothers International television production company)
Your prompt and efficient assistance in dealing with our enquiry has again been very much appreciated.
— Cains Gordon Bell, Isle of Man
Last year I was contacted by Imogen to discuss my late uncle’s estate. I did not sign with Anglia Research but I wish I had.
Even though I didn’t sign up with Anglia Research, Imogen still emailed me to check how everything was and if I received the estate etc. I asked her if there was an email I could send to commend her on her services... I really hope I have been able to compliment her on her services as I really appreciate her help and support.
— Name withheld by request.
Dear Ms Benneworth,
After being totally absorbed and entranced by the BBC series “A House Though Time” I wanted, by way of this letter, to thank you for the pivotal role you played in getting this series to air. I suspect the ‘legwork’ required to be filling out the portraits of the individual people passing through 62 Falkner Street to have been assiduous and questing, so... good job! The series was a joy to watch.
— With best wishes, K Stuart
Toni Robinson, BA (Hons)
Toni studied criminology and sociology at the University of Liverpool before working as an intelligence analyst, first with the Merseyside Police and later in the insurance sector, where she investigated suspect motor claims.
She joined Anglia Research in 2014 and now uses her research, analysis and problem solving skills in her new role as a probate genealogist.
Working for Anglia Research really is a dream come true. I have a keen interest in ancestry and genealogy, having researched my own family tree over recent years. This fascination, coupled with more than two decades of investigative experience, has allowed me to expand my skills and knowledge in genealogical research and analysis.
Carl joined Anglia Research in 2016, bringing with him 24 years’ investigative experience as an officer with Merseyside Police. He is currently studying for a BSc in psychology with the Open University.
Level headed, methodical and with a keen eye for detail, Carl is a welcome addition to our Southport team.
Sam Watkin, BA (Hons) PGDip Gen
I love my job with Anglia Research. It puts my degree and my post grad diploma to such good use. I find it fascinating tracking individual lives against the backdrop of nineteenth and twentieth century history – and reuniting long lost family members is extremely rewarding.
Before she came to Anglia Research in 2015, Sam worked as a library adviser for Knowsley Metropolitan Borough Council for 17 years.
Her interest in genealogy dates back to when she was very young, listening to family stories from her nan. She has a BA (Hons) in history, as well as a post graduate diploma in genealogical studies from the University of Strathclyde. Her knowledge of historical records, combined with her analytical and research skills, and her commitment to customer service, make her a great addition to our Southport team.
Sam's interviews and articles: Between two families, The face of the father he never knew, South African's search for family completed in 24 hours.
Thank you once again. A meticulous explanation Sam, and interesting. Now we are really well informed, and should we come across someone who would doubt your validity as a company, we will be able to fully impede negative comments! You have dealt with everything very professionally and kindly. We sincerely thank you for your diligent work and caring attitude.
— Christopher and Patricia
Thanks for the tree, it's awesome. After talking to you, you have sparked something in me I never knew about myself: an interest in my past. Thank you.
— Mr Constantine
Hannah Cooper, BA (Hons)
When I was a teenager my grandmother encouraged me to research our family tree. I soon came to love searching through the census collections and birth, marriage and death records. Studying history with sociology at university was a natural progression. Now, working for Anglia Research, I do a job that I love. I enjoy speaking to beneficiaries over the phone. It is very rewarding to help somebody uncover their family tree.
Hannah studied history with sociology at Oxford Brookes University, where her ambitious thesis on infanticide in Victorian Suffolk involved working extensively with primary sources at national and local archives. She joined Anglia Research soon after graduating with first-class honours (you can read an article about Hannah on the Oxford Brookes website).
Her natural curiosity, initiative and solid research background make her an invaluable member of our team.
Hannah's articles: Research skills matter.
My dealings with Anglia Research began in January 2016 with a phone call completely out of the blue from Hannah Cooper informing me that I may be entitled to a share in the estate of my deceased cousin. Never expecting anything like this could happen to me, I was of course very sceptical at first but Anglia Research have been very helpful to me as “Representative to the Estate”, especially Hannah Cooper who has answered my numerous questions and helped me with anything I was unable to understand over the past months. My brother Frank and myself would like to thank Anglia Research most sincerely for their help and professionalism.
— E Tutt
Anglia Research Services provided detailed, thorough documentation for each step of the process. Every question I asked was answered promptly and fully. They were faultlessly professional in all respects. Also, case manager Hannah Cooper deserves a raise.
— T Byrnes (Canada)
Thank you for all your hard work… Many thanks for the family tree which arrived yesterday. It is very interesting and so nice to be reminded of relatives that I had almost forgotten about as so many have moved away and usually abroad.
— Mrs M
I would certainly recommend Anglia Research for the professional way the whole service was conducted and the fact that you, Hannah, were easily contactable and nothing, however insignificant, was too much trouble.
— B Johnson
Information Liaison Officer
Prior to her retirement in 2006, Carol worked at the General Register Office in Southport as a casework manager considering and authorising applications for corrections to be made to birth and death registrations, sometimes many years after the registration was completed. This required careful examination of all evidence submitted and consideration of the relevant legislation governing the registration of births and deaths in England and Wales.
When Anglia Research advertised a part-time vacancy for an information liaison officer the following year, it was ideally suited to Carol's previous experience. She has been returning to the General Register Office to collect certificates ordered by our researchers each weekday since then.
Phone: 01704 518 960
I genuinely enjoy all aspects of probate genealogy, in particular those cases where we have little information to go on.
Sue’s former position as a senior intelligence analyst in the British army was the perfect preparation for her current role. Having served in several operational theatres, including Northern Ireland, Kosovo, the Falkland Islands and Iraq, her skills and experience are ideally suited to handle a varied portfolio of cases.
Sue retired from the military in 2007 and joined Anglia Research a few months later. She sees her job as a unique opportunity to research family histories as well as reunite families in the UK and abroad, and in some cases to locate where the deceased has been laid to rest so that the families can pay their respects.
Sue holds a current paralegal practising certificate and is regulated by the PPR.
Sue's interviews and articles: Bringing families back together, Family of WW2 airman found.
Phone: 01473 344946
Alexander Caudell, LLB (Hons) LLM
I feel privileged to enjoy a job that provides both an interesting challenge and a genuine sense of reward, reuniting families with their relative’s estate. No two days are the same as you never know where the research will lead, who you may speak to or what piece of the puzzle will form the keystone upon which the rest of the family story is built.
Alexander was awarded a Master of Laws postgraduate degree from the University of East Anglia in 2015. Before coming to Anglia Research, he completed a number of internships where he demonstrated a talent for research. He is an enthusiastic and motivated team-player, combining empathy with tenacity and a willingness to go above and beyond what’s expected.
Janet Bishop, FSA Scot, member of ASGRA and AGRA
Janet became interested in family history when she discovered quite by chance that she was descended from someone famous. By the time she had verified this fact, she was well and truly hooked.
She has been a professional genealogist since 1998, offering a research service that covers the whole of Scotland. Educated in Kirkcaldy and Aberdeen, she was chair of ASGRA, the Association of Scottish Genealogists and Researchers in Archives, for eight years, and is now a fellow of the association.
Until recently, she was also on the council of AGRA, the sister association of ASGRA, based in England. The two associations entered into a partnership in 2010, in order to maintain high professional research standards throughout the UK.
Janet's interviews and articles: When a vocation calls.
Ian Marson, member of AGRA and ASGRA
Ian is based in South Yorkshire. His interest in genealogy dates back to 1979. In 1998 he left his position in the corporate sector to set up as a freelance researcher. He has never looked back.
A full member of the Association of Genealogists and Researchers in Archives (AGRA) since 2004, Ian was chair of the association for six years, and is now a fellow of AGRA. He is also a member of ASGRA, the accrediting body for genealogists in Scotland.
Ian's articles: Helping solve problems with unregistered property, A case involving unregistered property in East Yorkshire.
Judith Mitchell, BA (Hons), member of AGRA
Judith has been researching her own family history since the mid 1990s. Previously an editor for a book publisher, in 2009 she started providing a professional research service to clients.
A full member of the Association of Genealogists and Researchers in Archives (AGRA), Judith is based in Epsom and specialises in researching in archives in London and the surrounding area, especially at The National Archives.
Robert Davison, member of AGI
After 30 years' service with British Transport Police, Robert retired to Northern Ireland with the intention (amongst other things) of tracing his father’s family roots. He carried out groundwork research through membership of the North of Ireland Family History Society and was soon working as a genealogist on a semi-professional basis.
He became involved in probate research as a result of what he describes as a ‘series of spooky coincidences’ and for many years acted as a probate researcher in Ireland for UK and Australian clients.
In 2003 he was admitted as a member of the Association of Professional Genealogists in Ireland (now Accredited Genealogists Ireland), which is dedicated to maintaining high standards in research.
Robert considers that his police background is a major advantage when conducting research, but realises that he is on a constant learning curve. He has come to be philosophical about cases that do not work out. Sometimes ‘the documents you are looking for are in the safe on the Titanic’.
Originally from France, Sophie is based in London. Over the past 13 years she has honed her research skills in the register offices, archives and libraries of the capital. No two days are ever the same for Sophie, but the excitement of reuniting rightful heirs with lost assets is a constant driving force. The more complex the genealogical puzzle, the more she enjoys solving it.
Sophie holds a current paralegal practising certificate and is regulated by the PPR.
Carolyn Felgate, BSc (Hons)
I enjoy the flexibility of the work I do, the fact that you never know where a case is going to lead and being in a position to spark an interest in genealogy with potential beneficiaries.
Carolyn joined Anglia Research in 2005, having returned from a year travelling the world. With a background in publishing and insurance, including claims negotiation, she was well-placed to transfer her administrative and team-working skills to the world of probate genealogy.
She has a talent for untangling complex tax issues, very old estates and family trees that extend around the globe.
Carolyn holds a current paralegal practising certificate and is regulated by the PPR.
We wish to thank Carolyn for the professional and efficient manner in which she conducted herself regarding our claim. There are so many chancers out there in this industry so it’s reassuring to come across a true professional who gets results quickly and efficiently.
— Mr Taylor
Your efficient and considerate professionalism throughout the whole of this saga has been hugely appreciated – you have certainly earned your “corn” and greatly enhanced the reputation of Anglia Research Services in the process.
I am still rather stunned, having now seen the monies, and am very grateful for your gentle persistence Carolyn... I am sure you will not forget my initial and subsequent incredulity! Thanks again for persevering.
— Name withheld by request.
Today I have received my share of the above estate. My niece received hers some days ago... Thank you very much for your research in this matter, without which we would never have known of the existence of the inheritance.
— Name withheld by request.
So interesting to find out about the past history of the family. I'm so grateful to yourself and your colleagues for your time and effort.
— A Thomas
Anglia Research over more than 12 months proved to be easy partners to progress a claim we had no idea we could benefit from. The initial reaction was to think here comes a letter from someone with fraud in mind but this was quickly dispelled when Carolyn Felgate Case Manager said she would never need my bank details because when all was complete a cheque would be sent. And so after a few long gaps a cheque arrived.
Thank you Carolyn from a Happy Beneficiary
My inheritance payment was received in full yesterday. Many thanks to you and your team for all your efforts and success on this amazing initiative.
I guess you are not finished yet, but you have done an amazing job so far. Finding and reading all those wills! To say nothing of locating the heirs...Thanks for sending the family tree.
Phone: 01473 344945
Beverly Whelan, BSc (Hons)
Librarian and Information Officer
Beverly was formerly an information scientist specialising in patent litigation. While at BT's Research Laboratories she instigated the project to digitise their vast company library. Nowadays, she combines her knowledge and experience with her passion for genealogy for the benefit of Anglia Research.
Phone: 01473 344943
Siân Butler, BA (Hons)
I’ve always loved listening to stories, and it was hearing about a family ‘mystery’ when I was younger that first drew me to genealogy. Before long I was spending hours searching for my ancestors in census records and birth, marriage and death records. My job at Anglia Research lets me do what I love every day. Following a family through the generations to discover beneficiaries is extremely rewarding.
Siân has a first class degree in modern languages from Durham University. After graduating, she worked as a social media manager and translator in Spain. However, her passion for genealogy drew her to Anglia Research.
As well as researching her own family tree, she has worked as a volunteer transcriber for familysearch.org in her spare time.
Just wanted to say thank you for your assistance, my mum... was very pleased with the service and professionalism shown by yourself and your company.
Cherrill Theobald, Cert. Ed.
Having other researchers around you means you’re constantly picking up new approaches. You’re always learning about additional resources, adding to your historical knowledge and extending your skills.
Family history has been part of Cherrill’s life since the 1970s. A former teacher, for many years she ran a genealogical business side by side with her professional life. She is the author of two books about the Tilley family.
Cherrill loves the detective work involved in probate research, and enjoys nothing better than gathering together the scattered strands of dispersed families and proving their connection beyond reasonable doubt.
Cherrill holds a current paralegal practising certificate and is regulated by the PPR.
Cherrill's interviews and articles: Shining a light on the past.
Caroline Gerard, MA
Caroline’s interest in genealogy grew out of her fascination with both people and history, with the various threads which help to make us what we are and with the twists and turns of circumstances which lead us to where we are now. For over 20 years as a professional she has been helping people with their own familial discoveries.
When she’s not roaming Scottish archives and records offices, Caroline can be found recording gravestone inscriptions, clearing weeds and ivy with the Friends of Warriston Cemetery, editing the quarterly journal of the Scottish Genealogy Society or exploring and explaining the history of Dean Village, once Edinburgh’s main milling area.
Graham Hicks, BA (Hons), member of AGRA
Graham is based in Lancashire. His interest in genealogy started over 30 years ago when a favourite aunt died and he started researching her family. Before he knew it, he was hooked.
Having worked for the National Trust for over 20 years, looking after properties that were open to the public, he left in 2008 and later started his own genealogy research business.
Graham is a member of the Association of Professional Genealogists and a full member of AGRA, the Association of Genealogists and Researchers in Archives.
With a background in sales, bookkeeping and business accounts, Vanessa supports the in-house finance team.
With a background in business development and office management, Emma’s efficiency, helpful attitude and strong organisation skills make her an invaluable member of the probate team.
With 17 years’ experience working in financial controller and accounting roles in the insurance, medicines and manufacturing industries, Madeleine is responsible for the smooth running of our finance department.
Rosie Kelly, BA (Hons), ACILEx
Legal and Compliance Executive
Rosie has a first class degree in English literature from the University of York. She is studying to become a chartered legal executive and has received distinctions in many of her CILEx exams. She is based at our Leeds office, where she supports the legal research team.
Rosie's articles: Tracing absentee freeholders, Ashes, urns and the law on moving human remains.
Nick Ingham, LLB (Hons)
Nick joined the company in 2006 from a claims litigation background of over 20 years with solicitors and insurers.
Nick was pivotal in setting up a new legal practice in 2001 to handle volume claimant personal injury work sourced from blue chip referrers. The practice was created on the basis of systems and processes developed by Nick, and he undertook the firm's accountancy, IT and litigation functions for the following five years. He came to Anglia Research with a wealth of business experience, in addition to being a keen family historian.
Nick now likes to think of himself as ‘a genealogist with a law degree’ and views his current role as a unique and challenging opportunity to combine his interest in the two subjects with the demands of providing specialist advice and assistance arising from the various services offered by Anglia Research.
Nick's articles: A helping hand.
Your success in this matter is much appreciated. I also thank you for your courtesy and prompt response to my letters and telephone calls.
— D Barnes
Phone: 01473 344949
Nicki has many years' experience as a legal secretary working for leading regional law firms. With extensive knowledge of dealing with probate matters, Nicki is organised, articulate and is an excellent addition to our growing team.
Louise Gibbs-Kneller, LLB (Hons) LLM GCILEx
Louise is a graduate in law at undergraduate and masters level. She joins Anglia Research from Sue Ryder, where she was responsible for all legacy administration within the charity, and gained a thorough working knowledge of probate processes.
A graduate member of the Chartered Institute of Legal Executives, Louise is currently working towards becoming a fellow, specialising in probate administration and, in particular, intestate estates.
Dear Ms Kneller,
Thank you so much and to Alex Horrod from Anglia Research Services for all your help, kindness and understanding, and for also explaining everything so clearly.
— Yours sincerely, J Coaton
Sue joins Anglia Research from Birketts, which is ranked as a top 100 UK law firm and highly rated for probate work. Having spent 17 years at Birketts as a probate executive specialising in intestate estates, Sue has a huge fund of practical experience. She attends to all aspects of estate administration, and particularly relishes complex cases.
Sue, I know things will be busy as we approach the holidays and since I am sure my sister and cousins appreciate your thorough and expeditious work on Barbara’s estate as much as I do, I’d like to express our collective thanks as the representative of our group. And as a ‘personal representative’ in training I very much appreciate your advice and guidance along the way.
— Mr Harcourt
Nick Flower, Solicitor
Head of Probate Administration
Nick qualified as a solicitor in 1995 – the same year that he won a Law Society prize.
Now, more than 20 years later, his commitment to excellence remains undiminished.
Previously with Bates Wells & Braithwaite, where he headed up the wills, trusts and probate department, Nick came to Anglia Research in 2017. As head of probate administration, he guides the in-house team that assists with every stage of the legal process, from applying for a grant of letters of administration to valuing the deceased’s assets, paying any debts and taxes, and distributing the estate.
He and his team aim to give every client the best possible support: a friendly, efficient service, tailored to their individual situation.
Emma Mullock, BA (Hons) CIPD
Human Resources Manager
An expert in employment law and best practice in human resources, Emma ensures that we recruit the best people and oversees the professional development of our ever-expanding team.
As well as filling the role of office administrator, Emma is personal assistant to executive director Philip Turvey.
Emma came to Anglia Research in 2016, following six years working in publishing, where she gained experience of all areas of business administration. Her organised approach and keen eye for detail make her a welcome addition to the team at our Ipswich office.
Phone: 01473 358233
Case Operations Manager
After a number of years in the insurance industry, Richard joined the family firm in 2003 to help manage its continued growth.
A first-class researcher who manages to solve the most intractable problems, he also specialises in land and property, helping to secure and protect any at-risk estate assets and ensuring that the best potential value is realised.
Richard holds a current paralegal practising certificate and is regulated by the PPR.
Richard's articles: Two soldiers and a forgotten plot of land.
Philip Turvey, BA (Hons)
After graduating in business studies, Philip joined Anglia Research in its early years to manage the day-to-day functions of the business.
His unparalleled research knowledge and near-photographic memory are major assets to the company. Over the years, the knowledge he has accumulated of specialist and obscure areas of law has earned the respect of the legal profession.
As Philip says, “When it comes to intestacies and unclaimed assets, one can never predict the legal journey that lies ahead. The simplest case can unexpectedly branch out into almost any area of law.”
Philip holds a current paralegal practising certificate and is regulated by the PPR.
Philip's articles: Judge orders refund of unfair charges, Following the letter of the law, Double charging: unethical, unjustifiable and rife, Case history of James Taylor, Guarding against risk, Why conduct a bankruptcy search?
Anglia Research are able to locate property owners who seem to drop off the radar, whilst other firms are unable to do so. I have been impressed by the dogged determination of Philip Turvey to leave no stone unturned. A great outcome.
— Peter Gilman, Chairman, GMI Group
I approached Anglia Research on the recommendation of my solicitor at a very difficult time – my family and I had just discovered the existence of a fraudulent will. All of the family knew it was fraudulent but we had to persuade the civil court (and later the police) of what the fraudsters had done and how they had done it. It was an extremely stressful time for us and in addition, our solicitor suggested we do as much of the work as possible to reduce costs, so I approached Philip Turvey, of Anglia Research, to discover more about the man who claimed to be the sole beneficiary of my mother's will. Very quickly and efficiently Philip Turvey found details of who he was and his relationship to a person closely connected to my mother. This was a complete surprise to myself and the family and it quickly enabled us to move forward with our enquiries and evidence collection. I am very glad to say that both the civil and criminal cases were successful. I will always be grateful for the professionalism and understanding offered by Anglia Research and of Philip Turvey in particular at this difficult time.